Ordering & Payment

Q: Do I need an account to order? A: You can checkout as a guest, but creating an account lets you track orders, save addresses, and manage your order history.

Q: How do I place an order? A: Browse our collection of books, add your desired titles to the cart, and proceed to checkout. Fill in your delivery details and complete the payment process.

Q: What payment methods do you accept? A: We accept bank transfer/deposit available at checkout. Please follow the instructions at checkout and share the payment receipt to confirm your order.

Q: Will I receive an order confirmation? A: Yes, you'll receive an email confirmation once your order is successfully placed.

 

Shipping & Delivery

Q: Where do you deliver in the Maldives? A: We deliver to:

• Male' (capital city)
• Hulhumale' Phase I and Phase II
• Villimale'
• Other islands via boat deliveries

Q: Can I pick up my order instead? A: Yes! We offer pick-up from Male'. Select this option at checkout.

Q: How long does delivery take? A: Delivery times vary by location. Male', Hulhumale', and Villimale' orders are typically delivered within 24 hours.

Q: How will I know when my order ships? A: You'll receive tracking information via email once your order is dispatched.

Q: Do you deliver internationally? A: Currently, we only deliver within the Maldives.

 

Returns & Exchanges

Q: What is your return policy? A: Please contact our customer support team for assistance with returns or exchanges. We'll be happy to help resolve any issues with your order.

Q: What if my book arrives damaged? A: Contact us immediately with photos of the damage, and we'll arrange a replacement or refund.

 

Pre-Orders 

Q: Can I place a pre-order for an out-of-stock book? A: Shoot us an email or DM us on Instagram to reserve upcoming or out-of-stock books before they're available. You will only be charged upon availability. 

Q: Can I place a custom pre-order? A: Absolutely! Reach out to us via our contact page or Instagram, and we will check availability and pricing before confirming order.

Q: When will my pre-ordered book ship? A: Estimated shipping dates will be shared with the customer. You'll receive a notification when your pre-order is ready to ship.

 

Customer Support

Q: How can I contact customer support? A: You can reach us through our contact page or email us directly. You can also reach out via Instagram or at 7546570. We're here to help with any questions!